If users are unable to provide valid TOTP tokens to log on to a TOTP-enabled server, you can reset their TOTP configurations so that they can set up TOTP again.

About this task

You might need to reset a user's configuration if the user loses the device that runs their TOTP application. This step deletes all TOTP URIs (accounts) from a user's ID document in the vault.

Procedure

Log on as a vault administrator and then use any of the following options to reset a user's TOTP configuration.

Option	Steps
From the vault database	Open the Vault Users view, select the user, and select Actions -> Reset TOTP Items.
From the Domino administrator	Select Tools -> ID vaults or People -> ID vaults, select the Person document, and selectReset TOTP Configuration.

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